How well do you know your website customers? How well do you use what you do know about them?
At a minimum, an e-commerce website owner should know:
What product(s) customers have bought
When customers have purchased product(s)
Which customers are repeat buyers
The above information, coupled with additional website functionality, opens up a host of marketing and CRM (Customer Relationship Management) opportunities that can be exploited in order to increase sales from your current customer base. Axcel Internet Technologies offers the following functionality that will take your business to the next level:
Customer Registration: Identifying your visitor through initial registration and subsequent login, allows you to personalize your site based on past purchase history. Personalization allows you to include features such as; product recommendations, order inquiry, and accelerated checkout processes.
Wish List: Having a wish list on your site gives you the opportunity to act on your customer’s intent, and not just on their purchases. Add a “Tell a Friend” feature to your wish list and also increase your website traffic and broaden your email contact list.
Enhanced Product Information: Up sell and cross sell by identifying related products (similar or complementary) on your database. Once your visitor logs in, you can use their past purchases to feature products relevant to their interests. Add product reviews to your database and watch the increase in website traffic, and in your sales.
Gift Certificates: A good way for shoppers to purchase for friends and family. Each purchase gives you at least two customers, the buyer and the gift recipient! Make sure that the entire process is automated with comprehensive tracking from purchase through certificate redemption.
Bonus Points: Reward your frequent shoppers with a bonus point program that reinforces repeat buying.
Email Marketing: With our Website Contact Management software, use your data to automatically generate targeted email announcements. Highlight new product(s), in particular to your customers that have already bought related product(s). Announce products on your customer’s wish list that are now on “special”. Tell your “Bonus Points” customers what they can buy. Put a newsletter signup on your site, and establish a new marketing source for your business.
Comprehensive Reporting: Make sure that you have the capability to measure the effect of your marketing. For example, if you have a wish list, you should also be able to see how many people convert their wish list items to purchases. Measurements will direct your efforts to achieve the best ROI.
Build the sales from your customer base NOW!
Start your business NOW!
Call today for a free consultation with our specialist, at (630) 897-6526,
or submit the following form. We will contact you within 24 hours.
Axcel Internet Technologies
605 N. Broadway
Aurora, IL 60505